What You Need to Know About Business VoIP

By Kimberly Bowen
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Before you invest in a business VoIP service, it's important to understand the security and reliability aspects of this type of technology. Additionally, you'll want to be sure that you get the VoIP phone that's best for you. This article explains the three options you have.

Will My Communications Be Safe From Hackers?

Because VoIP is a telephone call over the internet, your system can be vulnerable to hackers. Frequently, when a business VoIP is compromised, other companies swoop in and craftily take over your phone lines. They can record your conversations and watch what you do online. Hackers might instead access your communication line and sell your minutes to other people who don't know that the company they're purchasing minutes through is unscrupulous. If these companies use your international calling minutes, for instance, the fees can add up quickly. To help avoid situations like these, you can talk to a customer service rep from the business VoIP you use to find out what security measures it has in place.

Can I Get Rid of My Landline Entirely?

As long as you use a business VoIP provider that has multiple server locations, full network redundancy and a service level agreement, you should receive reliable service for your company. However, this doesn't mean you may not experience problems on your end. For instance, if your power goes out or if you have trouble with your internet connection, your phone system will go down. For this reason, the best business VoIP services enable you to set up a backup plan. If your internet stops working or your power goes out, the business VoIP can automatically transfer all your calls to analogue telephone lines that you have previously provided. This can allow your business to remain up and running. Although a business VoIP account is quite reliable, it's wise to keep at least one landline as insurance against power outages and other calamities.

Types of VoIP Phones

An unlimited minutes plan also comes with unlimited extensions that you can use for IP phones, virtual phones and smartphones. An IP phone is one that looks like a standard phone but connects to the internet via an Ethernet connection instead of connecting to a telephone line. Some of the best business VoIP services provide a computer interface as well so that you can see who else in your office is on a call, and which clients are calling and notes that other employees have taken while talking to clients in previous phone conversations.

If you don't want to use physical telephones, you can use virtual phones. These work by downloading the Vocalocity Desktop application to your PC or Mac. Then you plug in headphones and a microphone to communicate. Customers who call you still dial a traditional telephone number to reach you. They won't know you're using a virtual telephone. You can also make outbound calls with this type of business VoIP phone.

The third option is to use an analogue telephone adapter. This device allows you to plug an analogue telephone into an Ethernet connection. If you already have analogue phones, this could be a good option to help you save money by not buying new equipment. However, these phones may not have as many features as IP phones, which means that you may end up paying for features you can't take use because your phone doesn't have the buttons or menu options to support these services. However, IP phones can be expensive and may not be a cheaper solution, depending on the number of phones you have in your office.

Moving from an analogue phone system to a business VoIP can simplify your office bills, save your business money and give your company an even more professional appearance. The best business VoIPs make it easy to move from an old PBX system to a VoIP setup. Whether you need an enterprise or small business VoIP, the best VoIP companies have the features and service your business needs to advance into the future of communication technology.

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