1-VoIP by VoIPYourLife is a hosted PBX network system that provides telephone service via the internet without the hassles of a traditional telephone service. Many business VoIP solutions only provide basic call queues; however, 1-VoIP has an automated call distribution queue that provides an even flow of calls between everyone who is available. You can also set up a Find-Me/Follow-Me rule that will tell the system how to handle your calls so that you can answer your phone whether you're at your desk or on the road.
This business VoIP provider has four hosted PBX plans to choose from. You can choose the Basic, Pro, Elite or Unlimited plan. The major differences between the first three plans are the number of outbound minutes you receive. In addition to all the features that come with the Basic and Pro plans, the Elite and Unlimited plans have a call queue, conference calling service, outbound web fax, additional extensions and more. You can choose to enter a month-to-month, one-year or two-year contract. The month-to-month contract requires you to pay activation fees, whereas the others do not.
A hosted PBX system from 1-VoIP comes with an automated attendant, individual voicemail, hold music, a Do Not Disturb option and more. However, the company's website lists a couple of the features more than once, giving the appearance that its service has more features than it actually does. Still, the features this service provides are useful. Among the best is the automated call distribution queue. This technology spreads out the incoming call volume among all those who can take calls so that some people aren't swamped while others need more to do. Another convenient feature is that you can have up to eight conference call attendees. 1-VoIP also has Find-Me/Follow-Me, which enables you to establish a call-forwarding protocol so that when your phone rings, you won't miss your calls – no matter where you are. You can have incoming calls ring simultaneously on your office phone and your cell. 1-VoIP, unfortunately, doesn't integrate with Outlook, which can be a hassle because it requires you to have a separate app running.
If 1-VoIP hosts your service, you can request statistics for your inbound and outbound calls. However, if you use your own PBX equipment, the company won't provide this information because you can gather it on your own.
This business VoIP provider has two server locations in different states and a fully redundant network. 1-VoIP also has a service level agreement that states it will reliably provide network service 99 percent of the time.
If you need to contact 1-VoIP customer or tech support, you can find an email and telephone number on the company's website. There's also a user forum with information. Multiple outlets are available should you encounter any questions or issues regarding practical business uses for phone systems as well as ways to improve your company's internal and external communication.
This reliable, trustworthy business VoIP provider strives to continually improve its feature base and service plans. The network is reliable and fully redundant, so you can be confident that you'll always have service when you need it. Additionally, it has some features that other providers lack such as automated call distribution.
This business VoIP has standard features such as Do Not Disturb, as well as advanced features such as automated call distribution queues.
1-VoIP doesn't integrate with Outlook. It doesn't have a money-back guarantee like most services do.
With a dependable network and a variety of features, this service provides most of the features you'd expect to find in a business VoIP.