Velocity Networks is a small business VoIP that provides you with a strong network with reliable service. Unfortunately, some of the features that other business VoIP services include in their basic plans are only available in Velocity Networks' higher-rate plans. Although the features may not be as extensive, the company provides a service level agreement, so you can be sure that you'll have the experience you expect.
This business VoIP service gives you some flexibility by providing one-, two- and three-year contracts. When you select a plan, you purchase one license per seat. You can select either a Standard Seat or a Premium Seat. You can also have a small business VoIP, or one that suits an enterprise-level company. Whether you select a standard or premium license, you receive unlimited local and long-distance minutes, free in-network calling and limited international calling options.
If you want a mobile app or a softphone, you have to go through a third-party provider. A softphone is an app on your computer that allows you to call and make calls without a phone. All you need is a computer that's connected to the internet and a headset that has a microphone and headphones. In order to have a conference-bridging feature, you have to pay an additional fee. Conference calling, which is a three-way call, is a separate feature that comes with the standard plans. The automated call-distribution queue is only available through the enterprise-level service. This type of queue makes sure that the incoming call load is evenly distributed between your employees who answer general calls, such as tech support or sales calls.
This business VoIP provider includes basic call functions such as conference calling, queuing and transfers. This service also has e911, which is a common feature. If there's an emergency and you call 911, the e911 service allows emergency-response services to more easily pinpoint your geographic location based on where you call from.
Velocity Networks offers spreadsheet statistics for your call information. While this is useful information, some of the other business VoIP services offer more advanced analytics features.
The system network has two server locations, and Velocity Networks is fully redundant. The company says its network is up 99 percent of the time. Additionally, this business VoIP service guarantees its reliability in its service level agreement.
Velocity Networks has received numerous positive marks for its response rate when it comes to customer service. Problems with support are typical for many companies, though the main consensus among clients regardless of the outcome is that Velocity Networks provides a speedy response rate for both telephone and email support. This business VoIP comes with a 45-day money-back guarantee.
We found Velocity Networks' online documentation exceptionally useful. The company provides abundant instructions for using its services on a support page with detailed yet simple instructions. You can find all the user documentation on the site in the form of PDFs that have helpful screenshots.
This service earns its place on TopTenREVIEWS due to its quality and the communication capabilities it provides to its customers. For simple but comprehensive business VoIP services, you will be in good hands with Velocity Networks.
Velocity Networks provides its customers with a service level agreement and a network that is fully redundant.
The plans require you to purchase one license per seat. Additionally, some features such as conference bridges require you to pay an additional fee.
Between third-party providers and additional fees, this service may not be such a great deal.