Phone.com is one of the best reliable no-contract business VoIP services. It provides you with a conference call option that can include as many as 99 participants. It also has mobile apps so that you can use this service on your smartphone. Although there's an additional fee to receive the statistics on your calls, such as how many people are calling and when, it's better than not having the option at all. This business VoIP service has two server locations and a reliable network. It also has great customer service. For these reasons, Phone.com is our TopTenREVIEWS Bronze Award winner.
Phone.com offers unlimited minutes in the U.S. and Canada, as well as unlimited extensions – all without requiring you to sign a contract. International calls are not included in the unlimited minutes, however. Calls from one extension to another are free. Keep in mind, though, that each physical device that you connect to your designated VoIP lines constitutes a new user, so you will pay more per month for each extension you add. If you are converting to the virtual system from a standard private branch exchange (PBX) telephone system, this business VoIP service allows you to keep your current phone number.
Unlike many providers, Phone.com's business VoIP service allows you to create a conference call with up to 99 participants, even though it seems unlikely that you'd ever need to have that many attendees.
As we compiled information for our business VoIP reviews, we discovered that some providers have advanced calling queues that will return customers' calls when it's their turn to talk to a representative. Unfortunately, Phone.com doesn't have this feature, but it does distribute the calls in a round robin style. However, this is not true automated call distribution. Instead, it tries calling each extension until it finds an available representative.
Phone.com makes it easy for you to set up and begin using your business VoIP phone system quickly. The interface of the online account management tool is intuitive and allows you access to every feature you need to get your new virtual PBX up and running. The online account management system allows you to set up rules that will route calls based on the selected line, the caller and even the time of day. Unfortunately, there's an additional fee to receive call analytics reports.
This business VoIP has two server locations and a fully redundant network. It says its network is up 99 percent of the time. However, Phone.com doesn't provide a service level agreement to guarantee it.
Phone.com has a large FAQs section, user guides and an online form. This business VoIP service also has email and live chat support. Phone.com has local and toll-free English and Spanish phone support.
Phone.com is one of the best business VoIP services available. It has a fully redundant network and a plan with unlimited minutes and extensions. It doesn't have some of the features that other business VoIP providers offer, but it does have plenty of outstanding features you can use to improve the way your company does business.
You can use this service on your smartphone. You can also have up to 99 attendees per conference call.
There's an additional fee to receive information about your calling statistics.
This business VoIP provides flexible service with unlimited minutes in the U.S. and Canada. Its reliable network is fully redundant as well.