Jive is one of the best business VoIP services available because it comes with comprehensive reporting tools, advanced features such as virtual queuing, a stable network and helpful tutorials. This business VoIP is easy to use and allows you to adjust its settings for a fully customizable setup. For these reasons and more, Jive is our TopTenREVIEWS Silver Award winner.
With Jive, you have a month-to-month contract. The plan provides you with free in-network calls, limited international calling, unlimited extensions and customizable plans. You can also keep your original number. If you want a toll-free number, you'll have to pay an additional fee. This is not for the toll-free calls you make, but you will pay a fee each time a customer calls your toll-free number. All inbound and outbound calls are unlimited, except international calls.
You can have 11 attendees per Jive Conference Bridge, which is more than many of the other business VoIP providers offer. The service includes with the ability to create custom schedules, send faxes online, have hold music, access your phone system remotely and more. If you want telephone service without a phone, you can use a computer with a microphone and earphone headset instead. Jive will assign you a virtual telephone number. When customers call you, they won't be able to tell you are talking via computer and not on a phone.
Jive has the most advanced queuing options of all the business VoIP services we reviewed. It has virtual queuing, which allows customers who call your company to select the option to have one of your company representatives call them back when it's their turn in line so that they don't have to wait on hold. In addition, Jive has Automated Call Distribution (ACD) queues. This method of assigning callers to representatives is better than those that most other VoIP services use, which are called hunt groups. ACD queues distribute calls evenly so that the first representative on your list of employees in your call center doesn't get the majority of the calls while the last representative on the list rarely receives a call.
This business VoIP service will give you a toll-free number if you'd like one. It also has Find-Me/Follow-Me, which is a feature that allows your calls to ring on your office line, your cell phone and other telephones that you specify. This convenient feature can help you avoid missing calls. Another helpful aspect of Jive is that it integrates with Microsoft Outlook so that you can easily access contact information for your clients. Additionally, you can also use this business VoIP on your cell phone via a third-party app. We would have liked to see an app from Jive, but a third-party app is better than none at all.
If you want IP phones, you can purchase them through a third party on the Jive website. The cost of IP phones for a small business can add up quickly though, so if you already have a phone system, you can choose to use analog telephone adaptors that convert regular phones into VoIP phones. Or, you can use a softphone, which is software on your computer that enables you to use it as a phone as long as you have headphones and a microphone.
In order for your queues to work and your Find-Me/Follow-Me to function properly, you must set up your preferences online. The online account manager makes it easy to customize your system to meet your needs. You can create a plan for how the phones ring during business hours, evening hours and even on holidays. By dragging and dropping options, you can select who answers which calls, and even how many rings the system will allow before directing the call to another person.
Another extremely convenient aspect of Jive is its reporting tools. The Call Analytics package is standard with all plans. These reports display information in easy-to-read graphs and charts. If you want, you can also see the raw data in a call log. Jive does a good job at creating charts of information your company may need – showing you how long each extension spends on calls, what time of day your company receives the most calls and where the calls come from. You can even see a U.S. map that shows you where most of your incoming calls originate, down to the city.
Jive has three server locations and a fully redundant network. This means you won't experience downtime, or periods when your phones don't work. To ensure that you'll receive the coverage Jive claims to provide, this business VoIP provides you with a Service Level Agreement that states the amount reliability you can expect.
Jive has beneficial tools on its website, including video tutorials, testimonials and a knowledgebase. However, the company's wiki is a little tricky to find if you're not a Jive customer. It's easy to contact Jive if you have questions, though. The sales and tech support chat are easy to find on the website, and the customer support representatives are quick to respond. This business VoIP also has 24/7 telephone and email support.
Jive's business VoIP service allows you to customize your calling options down to how many times the system will allow a phone ring for each extension. Its reports are thorough and easy to read. The network if fully redundant, and Jive provides a SLA so you're sure to receive the kind of service you can rely on.
This service has advanced queuing features that distribute calls equally and give your clients the option to receive a call back from the system when it's their turn to talk to a representative.
There's an additional fee for your company when someone calls you on your toll-free number.
This company's network is fully redundant, and it provides a service level agreement so that you can be confident that you'll receive the service you need. Additionally, this business VoIP has many strong features, including advanced queuing options.