8x8, Inc. offers four business VoIP service plans, the most popular of which provides unlimited calling to the United States, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom.
Their service level agreement guarantees fail-safe, redundant solutions via two servers to ensure reliable service with zero downtime, should one falter. This level of reliability ensures your business will consistently function smoothly. They also provide a 30-day money-back guarantee, so you can be make sure their service will work well for you. 8x8 has been providing VoIP service since 2002, when it released its Virtual Office hosted business VoIP phone system.
Whether you need a large or small business VoIP, 8x8 has a plan that can meet your needs. Depending on the plan you select, you can have unlimited inbound and outbound calls to the United States, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. Few other business VoIP services offer this convenience. If your company does much international business, then this feature alone makes them a strong contender.
You can choose a one- or two-year plan. If you sign a two-year contract, 8x8 will give you free IP phones. You receive one free phone per extension. If you already have a telephone number, you can keep that same number under an 8x8 contract.
You can include up to 20 participants in a conference call. You can also perform standard phone operations such as call waiting, caller ID blocking, call park, call recording and do not disturb. This business VoIP integrates with Outlook, Salesforce and SugarCRM, among other applications. This service lacks many advanced queuing options, however they do offer called call ring groups to handle excess calls. When there are more people calling in than employees to answer the phones, the system stacks the calls until one of your employees can take the next call.
8x8's call management system and online interface are convenient and easy to use. This business VoIP works hard to make sure the conversion process from your old PBX system will be swift and smooth. If you want data on the number of incoming calls, your call traffic, reports per extension or other statistics, you can pay an additional fee to receive that information.
This business VoIP has two server locations and a fully redundant network. 8x8’s service level agreement ensures zero downtime to keep your business running smoothly, which they back with a 30-day money-back guarantee.
If you need technical support, 8x8 provides toll-free telephone support Monday through Saturday from 5 a.m. to 9 p.m. PST. Customer Support is available by phone Monday through Saturday from 7 a.m. to 7 p.m. PST. Live Chat with a customer service agent is also available Monday through Friday, 8 a.m. to 5 p.m. PST. There are also several email contacts on the company's website, along with tutorials, a FAQs section and an online forum.
With two server locations, 8x8 guarantees zero downtime so you can count on providing your customers reliable service. This business VoIP has standard features including unlimited international calling, integration with applications such as Salesforce, SugarCRM and Outlook, and 20-seat conference calls, but lacks some specialized features such as automatic distribution call queues. 8x8 does a good job of quickly converting an old system to a VoIP, however, making it a good option overall.
8x8 integrates with applications such as Salesforce, SugarCRM and Outlook, allows you to include up to 20 conference call attendees and provides unlimited calling plans to 10 countries.
This service lacks many advanced queuing options, however they do offer call ring groups to handle excess calls.
With great customer and technical support, several calling plans, and fail-safe, redundant solutions to ensure reliable service with zero downtime, 8x8 has covered all their bases to provide a good business VOIP solution.